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TOTAL QUALITY MANAGEMENT
Why You Need TQM
- Proven best practices to increase profit
- Sample TQM programs you can use
- Your own action plan
- TQM terms you must understand
- Adapting TQM to construction
- Keys to success
- Becoming an excellent leader
An Easy Way To Get Started
- Key focus points
- The important steps of TQM
- Establishing a vision, mission and theme
- Identifying opportunities for improvement
- Sample customer satisfaction surveys
- Getting your suppliers to improve
- What is poor quality costing your company
- Setting reachable goals
- Measuring results
Building Quality Through Teamwork
- Why teamwork is critical
- What makes an excellent team
- Building self-esteem on the job
- Benefits of TQM for the employee
- How to handle the "what's in it for me" attitude
- Examples of effective recognition programs
- Rules for getting people to do their best
- How to lead people to change
- A bonus program that motivates
- Motivating jobsite crews
Techniques That Work
- A practical way to avoid disputes
- Developing quality checklists
- Inspecting jobs with TQM in mind
- How to hold productive meetings
- The problem-solving process
- Solve nagging problems
- Root cause analysis
- How to eliminate recurring mistakes
- Eliminate or reduce punchlists
- Methods that stimulate creative thinking
- Brainstorming for the best ideas
Tools You Can Use
- Samples and how to use:
Charts and graphs
Quality management computer software
- Structure tree analysis
- Cause-and-effect analysis
- Force-field analysis
- Cost-benefit analysis
- Benchmarking... a point of reference
- Sample forms to facilitate the process
- Several examples of contractor TQM programs
Making It Happen
- How to "jump start" your TQM program
- Getting quick results
- Instilling pride of workmanship
- Focusing on continuous improvement
- An action plan for you
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