Seminar Outline
TQM: Total Quality Management

This seminar is for everyone who wants to reduce costs, eliminate or reduce punchlists, eliminate recurring mistakes, attract the best people, instill pride of workmanship, motivate your people, increase your profit, implement a documented quality assurance program, and minimize your stress.

• "Jump Start" your TQM program and get quick results
• Get select negotiated work
• Keep the profit in your jobs
• Eliminate recurring problems
• Motivate your people
• Get sample contractor TQM programs

TOTAL QUALITY MANAGEMENT

Why You Need TQM

• Proven best practices to increase profit
• Sample TQM programs you can use
• Your own action plan
• TQM terms you must understand
• Adapting TQM to construction
• Keys to success
• Becoming an excellent leader

An Easy Way To Get Started

• Key focus points
• The important steps of TQM
• Establishing a vision, mission and theme
• Identifying opportunities for improvement
• Sample customer satisfaction surveys
• Getting your suppliers to improve
• What is poor quality costing your company
• Setting reachable goals
• Measuring results
• Improving productivity

Building Quality Through Teamwork

• Why teamwork is critical
• What makes an excellent team
• Building self-esteem on the job
• Benefits of TQM for the employee
• How to handle the "what's in it for me" attitude
• Examples of effective recognition programs
• Rules for getting people to do their best
• How to lead people to change
• A bonus program that motivates
• Motivating jobsite crews

Techniques That Work

• A practical way to avoid disputes
• Developing quality checklists
• Inspecting jobs with TQM in mind
• How to hold productive meetings
• The problem-solving process
• Solve nagging problems
• Root cause analysis
• How to eliminate recurring mistakes
• Eliminate or reduce punchlists
• Methods that stimulate creative thinking
• Brainstorming for the best ideas

Tools You Can Use

• Samples and how to use
• Charts and graphs
• Quality management computer software
• Structure tree analysis
• Cause-and-effect analysis
• Force-field analysis
• Cost-benefit analysis
• Benchmarking... a point of reference
• Sample forms to facilitate the process
• Several examples of contractor TQM
• programs

Making It Happen

• How to "jump start" your TQM program
• Getting quick results
• Instilling pride of workmanship
• Focusing on continuous impriovement